Shipping & Delivery Policy

At Nancy Ruth Charleston, we strive to ensure that every order is delivered promptly, safely, and with care. Below you’ll find all relevant information about our shipping and delivery process.

Processing Time

All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey.

Delivery Time

The average delivery time is 3–7 business days, depending on your location. Please note that delivery may take longer during peak seasons or due to customs clearance procedures.

Shipping Method & Origin

All orders are shipped directly from our supplier in China. Depending on the destination country, customs duties or import taxes may apply. These charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated and displayed at checkout, based on the weight of your order, the destination, and the selected shipping method.

Responsibility During Shipping

• Once tracking information confirms that the package has been delivered, responsibility transfers to the customer.

• Please ensure that your shipping address is entered correctly at checkout.

• Address errors must be reported within 24 hours of placing your order.

Contact

For any questions or concerns regarding shipping or delivery, please contact us at:
📧 info@nancyruthcharleston.com

At Nancy Ruth Charleston, we take great pride in ensuring that every order reaches you smoothly and on time.